At Carlsberg Group, Skillable began as a discovery-led initiative to rethink training in the hospitality industry from the ground up. Research sessions across Denmark, the UK, Norway and Finland revealed a consistent challenge: high staff turnover made onboarding repetitive, inefficient and difficult to scale. The opportunity was to design a product that turned training into a structured, repeatable system managers could plan and reuse, while giving new staff a focused and engaging learning path from day one.

I led the product experience from concept to execution, shaping the structure, flows and interaction model around real operational constraints. By translating field insights into a clear onboarding framework, I helped reduce managerial overhead and make training scalable. The focus was not just to improve the interface, but to rethink how onboarding could function as a reusable, adaptable system within hospitality environments.