Skillable began as a discovery-led initiative to rethink training in hospitality from the ground up. Research across Denmark, the UK, Norway and Finland revealed a consistent problem: high staff turnover made onboarding repetitive, inconsistent and impossible to scale, every manager was building their own process, or skipping it. The opportunity was to turn onboarding into a structured, repeatable system managers could plan and reuse, while giving new staff a focused path from day one.

I led the product experience from concept to execution, shaping the structure, flows and interaction model around real operational constraints. The key decision was to build in an evaluation layer, not just a checklist. A standardized path tells you onboarding happened, an evaluation tells you if it actually worked. That let managers see where a new hire was genuinely struggling instead of finding out weeks later that something never landed, and it's what turned onboarding from a compliance task into something managers could act on.

- Skillable is live across three markets, Denmark, Finland and the UK, used by more than 2,000 outlets.

- Onboarding moved from an ad hoc, manager-dependent process to a standardized one, with a built-in way to surface real employee struggles instead of just tracking task completion.

- Skillable was built on Malty, Carlsberg's design system, rather than a one-off UI. That let the team move faster on execution and gave Skillable a consistent, tested foundation instead of starting component decisions from scratch.

- Managers described a real shift in day to day pressure: less time spent constantly guiding new joiners through the basics, and more visibility into which employees were finding their footing and starting to specialize in what actually interested them.